Privacy Policy

Deni & Echuca Fire Protection
Shed 6, 23 Neil Street, Moama NSW 2731
Phone: 54823747
Email: accounts@defpgroup.com.au

We may collect personal information you provide voluntarily, including:

• Name, business name, and job title
• Email address and phone number
• Site or property address and service location
• Details about your fire safety requirements or enquiry
• Any other information you include in forms, emails, or phone calls

We may also collect limited technical data automatically when you browse the site (for example IP address, browser type, and pages visited) through standard server logs or analytics tools if configured.

We use personal information to:

• Respond to enquiries and provide quotes
• Deliver, schedule, and support fire protection services
• Communicate about compliance, maintenance, and related work
• Improve our website and customer experience
• Meet legal, insurance, and regulatory obligations

We do not sell your personal information.

We may share information with:

• Service providers who help us operate the website, email, or form processing (for example hosting and transactional email)
• Professional advisers, insurers, or authorities where required by law
• Subcontractors or partners involved in delivering services you have requested, only as needed

Our website and related systems may be operated with support from Glass Half Full AI. They process information only as needed to host and support this site and related tools.

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access. Information may be stored in Australia or overseas with reputable hosting and software providers. No method of transmission or storage is completely secure.

We keep personal information only as long as needed for the purposes above, or as required for legal, accounting, insurance, or compliance reasons. When it is no longer required, we take reasonable steps to destroy or de-identify it.

You may request access to, or correction of, personal information we hold about you, subject to applicable law. You can also ask us to stop marketing contact where relevant. To make a request, contact us using the details above.

Our site may use cookies or similar technologies for basic functionality, security, and (where enabled) analytics. You can control cookies through your browser settings. Blocking cookies may affect some site features.

Our website may link to third-party sites (for example maps or external resources). We are not responsible for the privacy practices of those sites.

We may update this policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of the site after updates means you accept the revised policy.

For privacy questions or requests, email accounts@defpgroup.com.au or call 54823747.